GDPR privacy policy

Last updated 22nd August 2022

Summary

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

1. Why we value your privacy
2. How we collect information
3. What information we store
4. Where we store your information
5. How we use your information
6. Who’s responsible for your information at our company
7. Who has access to information about you
8. Steps we take to keep your information private
9. How to complain
10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

We ask for your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

We doesn’t use cookies or scripts which were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we store

When you contact us by email or through our website, we store your name and email address, plus your phone number, social media username, and the company you work for, if you’ve given them to us.

If you sign up for a newsletter, we store your email address.

When you buy something from us, we store your name, email address, phone number, and a delivery address.

If you do business with us, we store your business name and bank details and keep records of the invoices we send you and the payments you make. All purchases are processed by The Green East, our ecommerce platform and we never have access to your credit card information.

Where we store your information

If you sign up for a newsletter, we store your email address in The Green East, which is the marketing platform we prefer.

When you buy something, your information is stored in The Green East, our e-commerce platform.

If we do business, we store your information in The Green East, our accounts software.

How we use your information

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Roisin Horgan, our owner, is responsible for the security of your information. You can contact them by email at plants@thegreeneast.co.uk or by phone on 07581 191 188 if you have concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Roisin by email at plants@thegreeneast.co.uk or by phone on 07581 191 188. If you’re the letter writing type, send your envelope to The Green East. PortView Trade Centre, Banana Block, 310 Newtownards Rd, Belfast BT4 1GE.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.