Shipping policy

Returning Non-Perishable Items (e.g. Pots & Planters)

If you change your mind:

• You may return eligible non-perishable items within 28 days.
• You must notify us within 14 days of receiving your order via the Contact Us form.
• Following this, you have an additional 14 days to return the item(s) to us.

Returned items must be:

• Unused and in a resalable condition
• In original packaging, including tags, labels, and any accessories

 

Important packaging notes:

• Use adequate cushioning for fragile items.
• Items returned damaged due to poor packaging cannot be refunded.
• For planters and pots, we recommend:
• Double-walled outer boxes
• Heavy-duty bubble wrap or stiff paper for internal protection
• Avoid relying solely on reused crimped paper

Large items delivered by pallet service must be returned in the same way:

• Items must be securely strapped and wrapped to the pallet
• Include adequate bracing and cushioning to prevent breakage

Return shipping costs are your responsibility, and returns are made at your own risk. We advise using a tracked service for peace of mind, especially for fragile goods. Please note most couriers do not insure live plants or fragile items for damage in transit.

Once your return is received and inspected, we will issue your refund within 5 working days.

If you return your entire order, we will also refund the basic delivery charge (based on the least expensive delivery method available at the time of ordering).